Property Request Types

Adding a request type to a property allows users to create work requests of the selected type at the specified property. When you create a new property, all of the existing request types are automatically added to the property. However, if new request types are created after the property is created, they must be individually added to the property (unless the administrator elects to propagate the new request type to all properties in a region when the request type is created).

To add a request type to a property:

1. In the Request Type field, select the type of request you want to add to the proprty.

2. Click ADD.

   Note:

   Instead of selecting request types individually to add to a property, you can click the Import All Types link to import all request types in the system to the selected property.

   Once a request type has been added to a property, it cannot be removed. However, it can be inactivated to prevent users from accessing it.

   The newly added request types are displayed at the bottom of the page.

3. In the Status field, select a value.

   Selecting Active makes this request type available to users when they create a new work request. Selecting Inactive makes this request type unavailable to users, without affecting existing requests of this type that may already exist.

4. In the Follow-Up alert field, select a value to indicate that an additional notification should be sent out if the work request is not responded to within the specified amount of time.

   Follow-up alerts are only sent if the request has not been modified since it was originally entered.

5. Click the Escalate To Person select link to select a user who is notified, in addition to the assignee, when a follow-up alert is sent for a request.
6. In the SLA Response field, select the amount of time from when the request is entered that an acknowledgment of the request must be made to be in compliance with the service level agreement.
7. In the SLA Completion field, select the amount of time from when the request is entered that the request must be completed to be in compliance with the service level agreement.
8. Click UPDATE.

The Other Options pane is available only to super administrators. It contains the DELETE ALL button which allows super administrators to delete all request types from the selected property.

When a new property is added to the system, all existing request types are added to that property by default. If you want to more closely manage the types of work requests that can be created at a property, you can click the DELETE ALL button to delete all of the default request types and then individually add a smaller set of request types to the property.